In light of the ongoing situation with the Coronavirus (COVID-19), North London Credit Union (NLCU) made the decision to temporarily close our office to the public with effect from 17/03/20. This decision has been taken in order to limit the potential impact which this virus may have in the local community and to protect our members, staff and volunteers.
We understand that this may cause some inconvenience, but we believe that it is appropriate in light of the current situation and in the best interest of the communities which we serve.
We would like to reassure all our members that we are still here to help and you will be able to access services in the following ways during the temporary closure:
To speak to a member of staff: call 020 8366 8244, option 1, between 09.30 – 17.00, Monday to Friday (please be patient, we have less staff in the office to answer calls)
Use our Members’ Hub to see your accounts, apply for loans, change your details and send secure messages. Access the Hub by clicking on ‘Members Login’ on the website. Registration instructions can be found on our website HERE or can be sent on request.
If you are having problems with repayments, please call us as soon as possible on 020 8366 8244, option 1 and see our FAQ.
We have uploaded a FAQ (Frequently Asked Questions) page here.Here you will find detailed information and resource links.
Please be aware that whilst we will try our best to keep all our services running as normal, (particularly priorities, such as savings withdrawals) there may be some unavoidable delays if staff are unable to get in to the office. We apologise in advance for any inconvenience that this causes.
We will continue to monitor the current position and updates will be made available on our website and social media channels as appropriate. We hope to re-open the office to visitors soon.
If you have any questions about this or anything else relating to your account, please contact us via email at firstname.lastname@example.org or by phone 020 8366 8244, option 1.
In the meantime, please take care of yourselves and each other.